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Troubleshooting & Security If you need answers or advice regarding problems with your computer hardware or software or need to discuss your computers security, firewalls and anti virus software then you should post your thoughts to this section.

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Old 09-01-2006, 20:04   #1 (permalink)
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Little Fishy Umbrella
Default causes of poor connection speed?

my connection is supposed to be at 512 kb, but really it only gives around 250 kbps (checked with various broadband speed tests online). i also boosted my connection speed (my ISP allows me to increase my connection speed to 2 mbps for a while for an extra 4p an hour) to 2mbps, and then tested it... the speed test said 350 kbps

what could be causing this crap speed?

i have a 'Zoom ADSL modem' which was pretty cheap, the modem is connected to an extension (the phone port thingy is in another room) hmm... thats all i could think of that would affect it...

how can I increase the speed? should i get a BT negineer to take a look at our phone line? might be broken or something XD

my isp is Eclipse, which according to ADSL Guide is the 2nd fastest ISP in the UK
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Old 12-01-2006, 10:19   #2 (permalink)
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Little Fishy Umbrella
Default Re: causes of poor connection speed?

helppppp
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Old 12-01-2006, 12:09   #3 (permalink)
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Default Re: causes of poor connection speed?

How is the modem connected to your PC? USB, ethernet, or do you have a wireless router.

Also, if your modem is internal/USB does it have a status application where you can see if there are any transmission errors?
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Old 12-01-2006, 12:28   #4 (permalink)
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Default Re: causes of poor connection speed?

I would get on the phone/email to your ISP and explain that you're having connection problems. They will be able to do a check at their end to see if theirs any problems, you might also have to phone your telephone line provider and see if they can run tests on the line to make sure their are not any faults with the line or at the exchange.

Don't hold your breath though, my BT phone line randomly disconnects all the time for no reason. I contacted my ISP who said I shouldnt have two broadband connections to the one house and that I would need to contact BT. I contacted BT and they said they would run a check on the line but because I was getting disconnected randomly that it might take them a while to find the problem (this is October) still not heard anything back from them despite phoning several times, have read through my ISP's T&C and found I'm not allowed two seperate broadband connections to one house (on seperate phone lines) so I've just had to leave it as it is, some internets better than no internet right?
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Old 12-01-2006, 13:15   #5 (permalink)
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Little Fishy Umbrella
Default Re: causes of poor connection speed?

my adsl modem is external and connected with USB

its a pretty basic model, it just has a power light on it and light that flashes on and off
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Old 12-01-2006, 20:24   #6 (permalink)
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Default Re: causes of poor connection speed?

Do you actually have a 512k/2mb modem...?
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Old 13-01-2006, 19:25   #7 (permalink)
Name, Title, Location DeathKitten
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Little Fishy Umbrella
Default Re: causes of poor connection speed?

didnt know they had different speeds?
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Old 13-01-2006, 21:26   #8 (permalink)
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Default Re: causes of poor connection speed?

They do indeed.
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